SUPPORT

Frequently Asked Questions

If you have any question,
feel free to contact and ask us directly!

How do I place a pre-order cake order?

IMPORTANT

  • This website does not support online ordering. It is for browsing purposes only, where you can view our cake designs and learn about our cake options, including fillings, sizes, and overall style.
  • To place a pre-order, please visit us in person or contact us via text or phone call using the information provided on the “Contact Us” page.

Price Guide & Ordering Process:

  • Each cake design page includes a pricing and sizing table, along with a serving guide, to help you choose the best option for your needs. You’ll also find size and price details displayed under each design to help you better visualize the cake.
  • You’re also more than welcome to share your own design or inspiration from elsewhere, and we’ll let you know if we’re able to recreate it.
  • Please note: Due to the nature of custom cakes, not all decorations or toppers are always in stock. Placing your order earlier (1 week and up) allows for greater flexibility in design options.
  • Once you’ve selected a design, click the “Custom Here” button to browse our available fillings and see what you’d like to add or modify for your cake.
  • A 50% deposit is required for order with value of $100 and up!

Recommendation:

  • Please place your order at least 2 days before your event to allow us sufficient time to prepare ingredients and have your cake ready for pickup. Ordering in advance also gives you access to a wider range of design and filling options.
  • You’re welcome to place your order even earlier—such as one to two weeks or up to a month in advance—which guarantees the greatest flexibility and selection.

Rush Orders:

  • We do accept 1-day notice orders depending on the design, size, and our availability; however, a 20% rush fee (before tax) will apply.
  • Tiramisu cakes need at least 1 week notice.

Extra Cakes:

  • Yes, we do offer pre-made, same-day cakes. These are available in 6-inch size only (sometimes 8-inch), and customization is limited. Custom text may not be available; however, we can provide a “Happy Birthday” topper free of charge.
  • These cakes are available in very limited quantities each day. We recommend calling us to check availability or to reserve one for you.

Bento Cakes:

  • We also offer 4-inch bento cakes, which are a fun and simple way to celebrate with loved ones. These are perfect for small gatherings or personal celebrations.
  • No customization is available including adding personal texts and any other decorative toppers.
  • Note: These are not available for pre-order custom cake.

TIP:

  • Availability is usually better on weekends (Friday–Sunday).

Pre-Ordered Cake Valued at $100 or More:

  • A 50% deposit is required via Venmo, PayPal, or Zelle. Deposits become non-refundable within 48 hours of the pickup date.
    The remaining balance is due at pickup.

Cancellations:

  • Please give us a notice of at least 24-48 hours in advanced.
  • If booking is cancelled due to extenuating circumstances, 20% of the order value will be retained.
  • If we are unable to contact you, the order is considered cancelled.
  • We aim to be as fair as possible in these circumstances and appreciate you understanding.

Delivery Service (Effective January 2026)

  • Delivery is available for all menu items, including cakes, drinks, and other desserts.

  • Free delivery within 5 miles of our White Bear Lake location (4709 Hwy 61 N, White Bear Lake, MN 55110). $1.00 per additional mile (before tax) beyond the first 5 miles.

  • Accepted payment methods: Zelle, PayPal, Venmo, and cash.

Unfortunately, we do not offer this service. All of our cakes are real!

Unfortunately, we do not offer this service. However, you’re welcome to try our Extra Cakes, bento cakes, or tiramisu, which are usually available on weekends. These items feature the same flavors and quality, just in different sizes—perfect for getting a taste!

Unfortunately, we do not offer this service at the moment.

We may able to make sugar-free frosting but for our sponge cake, it’s impossible.

Unfortunately, our kitchen is not a nut-free, gluten-free, egg-free, or dairy-free environment. We also do not cater for vegan and gluten-free combined.

IMPORTANT

  • While we take great care to avoid cross-contamination, we cannot guarantee the absence of allergens in our products.
  • Please consider this carefully when ordering and before serving cakes or cupcakes to your guests.

Allergy Responsibility:

  • We do not accept responsibility for allergy-related issues or outcomes, as we cannot cater specifically for severe allergies.
  • If your guests are aware of the potential risk of contamination, we will always do our best to ensure no contamination occurs during the preparation of your order.

Thank you for your understanding the limitation of our kitchen and for helping us maintaining transparency around allergens.

Yes, we offer custom cakes and love bringing your ideas to life. While we’re happy to work from your inspiration, please note that we cannot guarantee an exact replica of reference images or previously made cakes.

  • To help us create the perfect cake for your event, please provide a clear reference photo or a general idea of your desired design. You can send us the photo in-person or through text message!

Design Inspiration & Limitations:

  • We can draw inspiration from other designs upon request, but exact duplication is not guaranteed.
  • Availability of toppers, decorations, and flowers may vary depending on what is available from local suppliers each week.

Collaborative Design Process:

  • We’re happy to work closely with you throughout the design process to ensure your vision is met. The more details you provide, the better we can understand your preferences and bring them to life.
  • Thank you for trusting us to create a beautiful and personalized cake for your special event.